NOVELTY POINT OPTICS WARRANTY POLICY
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Limited One-Year Warranty
Novelty Point Optics ("NPO") warrants to the original purchaser that your thermal/infrared/night vision scope device shall be free from defects in materials and workmanship under normal use for 1 year from the date of purchase. This warranty is non-transferable unless explicitly authorized by NPO in writing.
What’s Covered
Manufacturing defects (e.g., faulty sensors, lens anomalies). Functional failures under intended operational conditions.
What’s Not Covered
Damage from misuse, accidents, water immersion, or unauthorized modifications. Normal wear and tear (e.g., cosmetic scratches, battery degradation).
How to Claim Warranty Service
Contact Support: Initiate a claim via email at info@noveltypointoptics.com or our Warranty Portal.
Upgrade Package
Unique, cutting-edge mobile application that binds together opto-electronics and Android or iOS mobile devices to offer a symbiosis of advanced optic capabilities and the latest digital features. Using standard WiFi, a smartphone or tablet easily connects to Stream Vision compatible Pulsar thermal and digital night vision optics to stream images directly to your personal device, change device settings, view recorded files, update firmware and control the optic remotely.
Global Presence
NPO products are trusted by users in 30+ countries via: • Direct sales on Amazon & AliExpress • Official corporate site www.NP-optics.com
NPO thermal scopes are popular sold in North American market, well recognized by Canadian outdoor equipment distributors. Now Novelty Point Optics is able to supply maximum 4000units of thermal scopes annually.
Service Assurance
North America Logistics Hub (Q2 2024): 72-hour replacement service for qualified aftersales incidents.
3-Year Warranty for all lines of products.
24/7 Support: professional aftersales team conducts instant video diagnostics within 24 hours of customer report. NPO choose best courier service and cover shipping cost for express parts or replacement delivery.
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